Booking conditions and policies

Deposit: bookings will only be counted as valid and acceptable if deposit are made within 48 hours from the time the booking was successfully created.

  • For Best Flexible Rate: from 50% to 100% of total booking charge will be required
  • For Lowest Rate: 100% of booking charged will be required

Late deposit: hotel reserves the right to cancel your booking if hotel does not receive the required deposit within 48 hours from the time the booking was successfully created.

Payment method:

  • By domestic debit cards and credit cards, using payment gateway OnePAY company. All card details are processed by OnePAY in a secure environment. Your card information will be protected during the transmission by using Secure Sockets Layer software, which encrypts the information that you provide online.

Cash or bank transfer with company’s bank detail as provided below

Cancellation Policy & Amendment Policy

  • For Best Flexible Rate: For booking below 6 rooms, your deposit will be refunded if cancelled more than 3 days in advance. If booking is cancelled 3 days of less prior to check-in date, the deposit will not be refunded. For booking from 6 rooms onwards, your deposit will be refunded if cancelled more than 7 days in advance. If booking is cancelled 7 days of less prior to check-in date, the deposit will not be refunded.
  • For Lowest Rate: booking cannot be cancelled.  100% of total booking charge will be applied in case of cancellation.
  • In case of amendment, your deposit will be reserved 100%, and your amended stay will need to happen in the next 06 months, not later. You may have to pay surcharges in case your amended stay falls into periods when the resort requires surcharges.

Hotel policy

  • Check-in time is 14h00, check out time is 12h00 noon. If you wish to have early check-in or late check-out, please let us know, we will try our best to accommodate your request. Additional charges may apply.
  • Please do not exceed maximum capacity of a room. Extra bed or extra room will be required.
  • Surcharge policy for children: children below 1 meter tall: free of charge. Children from 1 meter to 1.4 meter tall: 50% of adult’s price. Children from 1m4 meter tall and above: 100% of adult’s price.
  • Pre-booked set menu cancellation policy: for booking below 7 sets: no charge if cancelled before 24h before the booked meal time, 50% of the cancelled amount if cancelled within 24h before the booked meal time. For booking from 7 sets and above: no charge if cancelled before 72h before the booked meal time, 50% of the cancelled amount if cancelled within 72h before the booked meal time.
  • Cooking and smoking in the room is not allowed in any cases. Hotel reserves the right to refuse serving you and cancel your booking if these regulations are violated.
  • Any behaviors such as gamble, prostitution, containing and using drug and any other behaviors that break Vietnamese law are not tolerated. Hotel reserves the right to refuse entry, cancel your booking and report to the local government if any of these behaviors are found.  This will be strictly enforced.
  • Booking charges will not be refundable in any cases when hotel policies are violated.
  • Hotel reserves the right to amend any of the below policies without prior notice.